Knowledge Bank

The Knowledge Bank is a source to information on topics related to Enterprise Feedback Management (EFM) and the Ask & Act process. You will find articles on survey techniques, best practices and tips & tricks to improve knowledge and understanding.

Before publication of survey

A Guide to Survey Design
How Do I Ensure a High Response Rate?
Check List Before Sending Out Your Survey
Better Surveys With Respondent Data
How is Anonymity Dealt With in QuestBack Surveys?

After publication of survey

Acting is just as important as asking
Follow-up - The Secret of Success